jc99 Privacy Policy

1. Data Controller

jc99 is the data controller in respect of all personal data collected through jc99.club and its associated services. As data controller, jc99 determines the purposes and means by which your personal data is processed. All data processing activities described in this Privacy Policy are carried out by jc99 or by authorised third-party processors acting on jc99's documented instructions.

For all privacy-related enquiries, including requests to exercise your data rights, please contact jc99's Privacy Team at: [email protected]

2. Personal Data We Collect

jc99 collects the following categories of personal data from players and visitors:

jc99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data (other than for mandatory identity verification), or health data, except where required to comply with responsible gaming obligations (e.g., noting a self-exclusion request).

3. How We Collect Personal Data

jc99 collects personal data through the following channels:

• Direct submission: Data you provide when registering a jc99 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically as you interact with jc99.club, including IP address, device identifiers, browser type, and session activity data, collected via server logs, cookies, and similar tracking technologies.
• Third-party sources: Identity verification and fraud prevention providers may supply additional data points to confirm your identity during the KYC process. Payment processors may share transaction status and verification data with jc99. These third parties operate under their own privacy policies and are engaged by jc99 only where they meet adequate data protection standards.

4. Purposes of Processing & Legal Basis

jc99 processes your personal data for the following purposes, each supported by an identified legal basis:

• Account Registration & Platform Access — Processing is necessary for the performance of the contract between you and jc99 (i.e., providing the jc99 platform services you have requested).
• Identity & Age Verification (KYC) — Processing is necessary for compliance with applicable regulatory and legal obligations, including age verification requirements. jc99 strictly enforces the 21+ age rule and is legally required to verify player age.
• Payment Processing — Processing is necessary for the performance of the contract and to facilitate MYR deposits and withdrawals via payment providers such as Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank.
• Fraud Prevention & Security — Processing is carried out on the basis of jc99's legitimate interests in preventing fraud, money laundering, and other prohibited activities, and in maintaining the security of the platform and its players.
• Responsible Gaming Compliance — Processing is necessary to comply with responsible gaming obligations and to give effect to self-exclusion and deposit limit settings applied to your account.
• Customer Support — Processing is necessary for the performance of the contract and on the basis of jc99's legitimate interests in resolving player disputes and enquiries effectively.
• Marketing & Promotions — Where you have provided explicit consent to receive marketing communications from jc99, your contact data may be used to send you promotional offers, bonus notifications, and platform updates. You may withdraw consent at any time.
• Platform Improvement & Analytics — Processing is carried out on the basis of jc99's legitimate interests in understanding how the platform is used in order to improve performance, user experience, and game offering.

5. Data Sharing

jc99 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. jc99 may share your personal data with the following categories of recipients, strictly to the extent necessary for the stated purpose:

• Payment Processors: Providers processing MYR deposits and withdrawals, including e-wallet operators and Malaysian bank transfer facilitators, require transaction data to execute payment instructions.
• Identity Verification Providers: Third-party KYC service providers process identity document images and biographic data to confirm player identity and age in accordance with regulatory requirements.
• Fraud Prevention & Risk Services: Data may be shared with fraud detection platforms to identify and prevent suspicious account activity, money laundering, or bonus abuse.
• IT Infrastructure & Hosting Providers: Cloud hosting and infrastructure providers that store and process jc99 platform data under contractual data processing agreements.
• Regulatory & Law Enforcement Authorities: Where jc99 is required by law, court order, or competent regulatory authority to disclose player data, it will do so. jc99 will only disclose the minimum data required to satisfy the legal obligation.
• Game Content Providers: Third-party game studios whose titles are hosted on the jc99 platform may receive anonymised or pseudonymised gameplay data for technical and auditing purposes.

All third-party service providers engaged by jc99 are subject to contractual data processing obligations requiring them to process personal data only as instructed by jc99 and to implement appropriate security measures.

6. International Data Transfers

Where personal data is transferred outside Malaysia, jc99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under applicable Malaysian data protection law. Such safeguards may include contractual clauses, adequacy decisions, or certifications applicable to the receiving jurisdiction.

By using the jc99 platform, Malaysian players acknowledge that their data may be processed in server locations outside Malaysia as part of the platform's cloud infrastructure, subject to the safeguards described in this section.

7. Data Retention

jc99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

• Account and transaction records: Retained for a minimum of 5 years following account closure, in accordance with financial record-keeping obligations.
• KYC / identity verification documents: Retained for a minimum of 5 years following account closure or the completion of the last transaction to which the document relates.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Usage and analytics data: Retained in aggregated or anonymised form for platform improvement purposes; individual-level usage logs retained for up to 12 months.
• Marketing consent records: Retained for the duration of the consent and for 2 years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

8. Cookies & Tracking Technologies

jc99.club uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your jc99 login session, to remember your preferences, and to analyse how the platform is used.

The following categories of cookies are used on jc99.club:

• Strictly Necessary Cookies: Required for the jc99 platform to function. These include session cookies that maintain your login state after jc99 login authentication. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Store preferences such as language settings and display options. These are set only with your consent where required.
• Analytics Cookies: Collect aggregated, anonymised data about how players interact with jc99.club to help jc99 improve the platform. Set only with consent.

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will impair the jc99 platform's core functionality, including your ability to remain logged in to your jc99 account.

9. Marketing Communications

jc99 will only send you promotional emails, SMS notifications, or in-platform messages about bonus offers, new game launches, or platform updates where you have given explicit consent to receive such communications during the registration process or subsequently through your Account Settings.

You may withdraw your consent to marketing communications at any time by updating your notification preferences in Account Settings or by contacting jc99 support via live chat. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Please note that certain non-promotional communications — such as transaction confirmations, security alerts, and account status notifications — are sent as part of the jc99 service and cannot be opted out of while you maintain an active jc99 account.

10. Your Data Rights

Subject to applicable law, jc99 players have the following rights in respect of their personal data:

• Right of Access: You may request a copy of the personal data jc99 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where jc99 no longer has a lawful basis to retain it, subject to legal retention obligations.
• Right to Restriction: You may request that jc99 restricts processing of your data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of your data.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact jc99 at [email protected]. jc99 will respond within 30 calendar days. Identity verification may be required before a request can be processed to ensure data is not disclosed to an unauthorised party.

11. Security Measures

jc99 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and jc99's servers, including during jc99 login and payment processing;
• Passwords stored as salted cryptographic hashes — jc99 staff cannot view your password in plaintext;
• Role-based access controls restricting internal access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the jc99 platform;
• Intrusion detection systems and real-time monitoring of suspicious access patterns;
• Secure, encrypted backup procedures for all personal data.

While jc99 applies industry-standard security practices, no digital system is entirely immune from security risks. In the event of a personal data breach that poses a risk to player rights, jc99 will notify affected players and relevant authorities in accordance with applicable law.

12. Minors

The jc99 platform is strictly restricted to individuals aged 21 and above. jc99 does not knowingly collect personal data from anyone under the age of 21. If jc99 becomes aware that personal data has been collected from a minor, that account will be immediately suspended, all data will be deleted, and any associated funds will be withheld pending investigation.

13. Third-Party Links

jc99.club may contain references to third-party game studios or payment providers. This Privacy Policy applies solely to data collected by jc99 through jc99.club. jc99 accepts no responsibility for the privacy practices of any third-party service whose content or services may be referenced in connection with the jc99 platform. Players should review the privacy policies of any third-party providers they interact with independently.

14. Changes to This Privacy Policy

jc99 reserves the right to update this Privacy Policy at any time. When material changes are made, jc99 will notify registered players via email to their registered address and/or by displaying a prominent notice on jc99.club. The revised policy will be identified by an updated "Last Updated" date at the top of this page.

Your continued use of the jc99 platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Privacy Policy, you should cease using the platform and close your account.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern, please contact jc99's Privacy Team:

Email: [email protected]

jc99 will endeavour to respond to all privacy enquiries within 30 calendar days. For urgent security concerns such as suspected unauthorised account access, please use the 24/7 live chat channel inside the jc99 platform for the fastest response.